Contact GearRAK

Ready to contact GearRAK about your order, a rod roof rack system, or anything else? Reach out directly using the details below, or send us a message through the form — we answer every one.

How to Reach Us

Our team typically responds to phone calls and messages within one to two business days. For faster service on order changes or cancellations, call us directly rather than emailing — phone requests can be handled immediately, while email and form submissions take a bit longer to work through the queue. If you’re contacting GearRAK about a defective item, damaged shipment, or missing parts, having your order number ready will help us resolve it faster.

Before You Contact GearRAK

Many common questions are already answered on the site, which can save you a trip back and forth:

• Questions about ordering, shipping, returns, warranty, or using your system — see our FAQ page
• Not sure which system fits your vehicle, or Up-Right vs Low Profile — see our buying guide
• Interested in carrying GearRAK at your shop — visit our dealer page instead

Contact GearRAK: Send a Message

Didn’t find what you needed above? Fill out the form below with as much detail as you can — your order number, vehicle, or system model, if relevant — and we’ll get back to you.

GearRAK is a small, U.S.-based team, and every message that comes through this page is read and answered by a real person — not a bot or an outsourced call center. Whether you’re troubleshooting an install, checking on an order, or just want a second opinion on which system fits your truck, don’t hesitate to contact GearRAK directly. We’d rather answer a question up front than have you guess and end up with the wrong setup.